FAQ

Check-in at our hotel is possible from 16:00, and check-out is until 11:00. If you plan to arrive earlier or check out later, please contact the reception before your arrival.

Breakfast is served from 7:00 AM to 10:30 AM, and dinner from 5:00 PM to 8:00 PM.

Yes. Guests of the Crystal Mountain hotel can use the Blue Lagoon Aquapark and the wellness area during its operating hours. Indoor and outdoor pools, a jacuzzi, a children’s pool and a sauna complex are available.

Yes. The hotel accepts dogs weighing up to 30 kg. The stay of the pet must be reported during the reservation, as only selected rooms are designated for guests traveling with a pet. The stay of a dog is subject to an additional fee. Animals are not allowed in the restaurants, Blue Lagoon Aquapark, Crystal Senses Spa, or Kids Club

Yes. Guests have at their disposal the underground garage parking. Parking is additionally charged at 70 PLN/day.

Young guests can enjoy the Kids Club, game room, Blue Lagoon Aquapark with a paddling pool and water attractions, as well as daily activities. During the summer and winter seasons, the program is further expanded with workshops and special events for entire families.

Yes. The Crystal Mountain hotel has the Crystal restaurant, serving à la carte dishes as well as seasonal proposals prepared using ingredients characteristic of the given season. On site, there is also the Lobby Bar and a summer patio by the Lobby Bar, where you can enjoy coffee, cocktails, or snacks.

Yes. Crystal Mountain has a modern conference center with rooms of various sizes. The hotel organizes conferences, training sessions, business meetings, banquets, and team-building trips, providing technical facilities and catering services. More details can be found in the Conferences tab.

Yes. The Crystal Mountain Hotel in Wisła is a good base for exploring the Silesian Beskid. Nearby, there are hiking trails and bike routes of varying difficulty, suitable for both short walks and full-day trips. The hotel operates an electric bike rental service, allowing you to comfortably explore the area on two wheels. In the summer season, guided walking tours and guided bike tours are also organized. Participation is additionally paid and requires prior registration.

Yes. Hotel Crystal Mountain is located near the most popular ski resorts in Wisła, such as Skolnity Ski & Bike Park and Nowa Osada. The slopes are just a few minutes away. During the winter season, hotel guests can use free transportation to Skolnity Ski & Bike Park. Additionally, we offer a 30% discount on ski passes valid at this resort. This makes staying at Crystal Mountain a convenient option for those planning a ski trip to Wisła.

You can book your stay at Crystal Mountain in several convenient ways:

• online via our website - just click the gold "Book" button and select the option that suits you in our booking system
• by phone, by contacting the reception at: tel:+48 33 44 34 800
• by email, writing to us at: rreservation@crystal-mountain.pl

If you want to tailor your stay to your needs (e.g., room, package, or date selection), we recommend phone or email contact - we are happy to help you find the best option.

You can pay for your stay at Crystal Mountain hotel in several ways. When booking online, payment is made through the secure payment system PolCard, to which you will be redirected after completing the booking process. If you book your stay by phone or email, you can make the payment via bank transfer according to the information provided in the booking confirmation. The remaining amount for the stay and additional services can be settled at the hotel reception in cash or by payment card.

Yes. The amount of the prepayment depends on the selected offer and is provided during the booking process. Payment terms can also be found in the reservation confirmation message. The reservation is confirmed after meeting the conditions specified for the selected offer, including making the required payment, if applicable. Detailed payment policies vary depending on the type of reservation and are available before finalizing it.

The possibility to change the stay date depends on the conditions of the selected offer. In the case of bookings with flexible conditions, changing the date may be possible after prior contact with the reservations department. Non-refundable offers are subject to separate rules. If you want to change your stay date, please contact us as soon as possible. We will check room availability and present the available options according to your booking conditions.

Cancellation terms depend on the selected offer and are presented during booking. If you booked a stay with a free cancellation option, you can cancel the reservation within the period specified in its terms. After this period expires, or in the case of non-refundable offers, the rules indicated at the time of booking apply. If you have any questions about your reservation, please contact the reservations department. We will help you check which terms apply in your case.

Hotel Crystal Mountain in Wisła offers rooms and apartments of various sizes and layouts, making it easy to tailor your stay to the number of Guests and the nature of the trip. Available are:

• Classic - a room for 2-4 people with a sofa bed, suitable for a stay for two or with children.
• Studio - a spacious room with a separate seating area, providing more space during the stay.
• Junior Suite - an apartment with a separate bedroom and living room, recommended for families and those planning a longer stay.
• Suite - an apartment with a larger living area and bedroom, intended for guests who value comfort.
• Superior - a larger room with additional relaxation space.
• Grand Suite Two Bedrooms - an apartment with two bedrooms and a living room, designed for families or groups of friends.
• Grand Apartment - the largest apartment in the hotel with a spacious living room, separate bedrooms, and amenities ensuring a comfortable stay.

All rooms at Hotel Crystal Mountain have a balcony, air conditioning, free Wi-Fi, a refrigerator, a safe, and a coffee and tea making set.

Yes. All rooms and suites at Crystal Mountain Hotel have a balcony. Depending on the room's location, guests can enjoy views of the Beskids, the forest, or the hotel surroundings. The balcony allows you to relax in the fresh air at any time of year and is a standard feature of every room.

Yes. The Crystal Mountain Hotel is adapted for guests with disabilities. The facility offers suitably prepared rooms and amenities that facilitate movement around the hotel, including elevators and access to common areas. If you need a room tailored to your individual needs, it is advisable to inform us of this at the time of booking. This way, the hotel can prepare the appropriate room before your arrival.

Yes - we offer the possibility of extra beds in the rooms and a baby cot (additional charge 50 PLN/day).

Yes. A kitchenette is available in the Grand Apartment and the Grand Suite Two Bedrooms. The other rooms at the Crystal Mountain hotel do not have a kitchenette. However, all are equipped with a minibar, kettle, and a coffee and tea making set. Guests can also use the hotel restaurants and Room Service.

Breakfasts at the Crystal Mountain hotel are served daily in the Crystal restaurant from 7:00-10:30. Meals are served buffet-style and include a wide selection of hot and cold dishes, fresh bread, fruits, vegetables, desserts, and beverages.

Dinners are served daily at the Crystal restaurant from 17:00-20:00. The buffet includes Polish and international cuisine dishes, hot meals, salads, side dishes, and desserts. In selected stay packages, the hotel also offers an additional lunch. The meal plan depends on the chosen offer.

Yes. During breakfast and dinner at the Crystal Mountain hotel, vegetarian dishes and options prepared with guests who prefer a plant-based diet in mind are available. If you follow an elimination diet or have food allergies, please inform the hotel before arrival or during check-in. The food and beverage staff will do their best to prepare a suitable solution.

Yes. Crystal Mountain Hotel offers a Room Service service, allowing selected dishes, desserts, and beverages to be ordered directly to your room. The service is available daily from 6:00-24:00. The current Room Service menu is available by scanning the QR code on the television in your room.

Yes. There are several dining points operating within the Crystal Mountain hotel. Crystal Restaurant (à la carte)
The restaurant serves Polish and international cuisine prepared from fresh, seasonal products. It is a good place for both lunch and dinner.
Opening hours: daily 13:00-23:00. Panorama Restaurant
This is where breakfast and dinner buffets are served daily. The menu also includes options for children, vegetarians, vegans, and people with lactose intolerance.

• Breakfast: 7:00-10:30
• Dinner: 17:00-20:00

Lobby Bar
The offer includes coffee, desserts, cocktails, alcoholic beverages, and snacks.
Opening hours:

• Monday-Thursday: 10:00-00:00
• Friday-Sunday: 9:00-00:00
  Last orders are taken by 23:00.

Pool Bar
The bar at the Blue Lagoon Aquapark offers drinks, ice cream, and snacks.
Opening hours: 10:00-21:00.

Yes. Guests of the Crystal Mountain hotel can use the Blue Lagoon Aquapark as part of their stay. Access to the pool area includes indoor pools, the Infinity pool, jacuzzi, and sauna facilities.

Aquapark Blue Lagoon offers several water zones designed for both children and adults. Available to guests are:

• recreational pool with water attractions,
• 24-meter Black Pool reserved for persons aged 16 and over,
• Infinity pool with a view of the Beskids,
• wading pool for the youngest,
• water playground,
• indoor and outdoor jacuzzi.

The total water surface area is 835 m², ensuring everyone finds space to swim or relax.

Aquapark Blue Lagoon is open daily. For hotel guests, the pool area is usually available from 8:00 AM to 10:00 PM, while non-hotel guests can use the aquapark from 10:00 AM to 10:00 PM. On Fridays, from 9:00 PM to 11:00 PM, Night Swimming 16+ is also organized in the Black Pool. It is advisable to check the current opening hours and information about technical breaks before your visit.

The saunarium at Crystal Mountain includes 7 different saunas and baths, allowing guests to choose a form of relaxation tailored to their preferences. Available are, among others:

• Finnish sauna,
• herbal sauna,
• infrared sauna,
• steam bath,
• salt grotto,
• relaxation room with a panoramic view of the Beskids.

Sauna sessions led by Sauna Masters are also regularly organized.

Reservations can be made by phone, email, or directly at the salon reception desk.
Phone: +48 33 44 34 875
Email:spa@crystal-mountain.pl

Yes. Treatments and massages are best booked before arrival or immediately after check-in. This allows you to choose a convenient time, especially during holidays, school breaks, and long weekends. Reservations can be made by phone, email, or directly at the Crystal Senses Spa reception desk.

Crystal Senses Spa offers facial and body treatments as well as a wide selection of massages performed by experienced therapists. The offer includes, among others:

• facial treatments using Comfort Zone and Skin Regimen Lx cosmetics,
• relaxing massages,
• oriental massages performed by therapists from Bali,
• body care rituals,
• treatments for pregnant women,
• treatments for persons undergoing oncological therapy,
• treatments for teenagers,
• therapies using modern cosmetology devices.

Before starting the treatment, the therapist conducts a consultation and helps select the appropriate care according to the skin’s needs.

Children can enjoy many attractions available all year round. The hotel features the Blue Lagoon Aquapark with a paddling pool and water playground, Kids Club, Game Room with consoles and games, playroom, and an outdoor playground. During holidays, winter breaks, festive periods, and selected weekends, animations, themed workshops, games, contests, and sports activities led by animators are also organized.

Yes. Crystal Mountain organizes activities for children throughout the year. The program varies depending on the season and includes, among others, creative workshops, sports activities, team games, dance parties, shows, and evening events for whole families. The current animation schedule is available here and in the materials provided at check-in.

Yes. The hotel has a Kids Club for the youngest Guests. Children can use the colorful playroom equipped with toys, games, art supplies, and space for group play. At selected times, activities are led by animators who organize workshops and activities for children.

Yes. Cribs can be rented for PLN 50/night. Due to the limited number available, it is advisable to request one when booking your stay or before arrival.

Children up to 4 years old may stay free of charge if they sleep in the bed with their parents. Conditions for children's stays and any charges for an extra bed depend on the selected offer and the child's age.

Yes. During holidays, winter breaks, Christmas, and long weekends, Crystal Mountain prepares an extensive program of attractions for children and entire families. Depending on the stay dates, these may include themed workshops, shows, meetings with special guests, outdoor games, sports activities, or evening events.

Yes. Crystal Mountain Hotel allows guests to stay with a dog, provided this is reported in advance during the booking process. Pets are accepted only in selected rooms, so it is advisable to inform the hotel about arriving with a pet before the planned stay.

The stay of a dog is subject to an additional fee of 100 PLN per day. The fee is added to the accommodation bill. Information about the rules for staying with a pet and the possibility of booking a dog-friendly room can be obtained during the reservation process.

Yes. The hotel accepts dogs weighing up to 30 kg.

Dogs are allowed in the room and on the hotel's outdoor areas under the owner's supervision and on a leash. For safety reasons and the comfort of all Guests, animals are not allowed in the restaurants, Blue Lagoon Aquapark, Crystal Senses Spa, sauna area, gym, Kids Club, or playroom.

Yes. For Guests traveling with a dog, the hotel provides a pet bed and a bowl of water. Simply mention that you will be staying with your pet when making the reservation, so the amenities will be waiting in the room upon arrival.

Hotel Crystal Mountain offers many attractions for families, couples, and active guests. Guests can enjoy the Blue Lagoon Aquapark with swimming pools and saunas, Crystal Senses Spa, a gym, Kids Club, Game Room, and Fun Zone (additional charges apply). Throughout the year, animations, themed workshops, and special events are also organized.

Yes. The hotel has a Game Room equipped with game consoles, arcade machines, air hockey, foosball, and other games. It is a place intended for both children and older Guests who would like to spend time enjoying games together.

Yes. Throughout the year, Crystal Mountain organizes events related to holidays, winter breaks, Christmas, and long weekends. The program includes, among others, concerts, shows, workshops, meetings with special guests, sports events, and attractions for the whole family. The range of events depends on the date of stay.

Yes. The hotel offers the possibility to rent bicycles, allowing guests to conveniently explore the nearby cycling routes and attractions of Wisła. Information about bicycle availability, prices, and rental conditions can be obtained at the hotel reception or directly at the bike rental near the hotel.

Yes. A modern gym equipped with strength training and cardio equipment is available to guests. The gym is accessible to hotel guests 24 hours a day.

Yes. During their stay, guests can enjoy many attractions available on the hotel grounds, such as the Blue Lagoon Aquapark, sauna area, gym, as well as seasonal events and concerts. Use of these attractions is included in the price of the stay. Additionally, the hotel organizes sauna sessions led by Sauna Masters and Night Swimming 16+ in the Black Pool. Participation in these events is subject to additional fees. The price list is available here or at the reception of the Blue Lagoon Aquapark.

Wisła offers many attractions for lovers of the mountains, active leisure and local culture. It is worth visiting the Adam Małysz Ski Jump, the President of the Republic of Poland’s Castle on Zadni Groń, the Beskid Museum and the Market Square in the city centre. The Avenue of Sports Stars and the promenade along the Wisła River are also popular places for walks.

Directly from the hotel, you can set off on hiking and cycling trails through the Silesian Beskids. Nearby, there are routes to Trzy Kopce Wiślańskie, Stożek, Czantoria, Soszów and Barania Góra. The trails vary in difficulty, so both beginners and experienced hikers will find a route suited to their abilities.

Hotel Crystal Mountain is located about 2.5 km from the center of Wisła. The walk takes about 20-30 minutes, and by car just a few minutes. In the city center, there are restaurants, cafes, shops, and numerous tourist attractions.

Yes. There are several ski resorts operating near the hotel. The closest one is Wisła Ski & Bike Arena Skolnity, and also located at a short distance are Soszów, Nowa Osada, Klepki, Cieńków, and Stożek. This makes Crystal Mountain a good base for winter holidays in the Beskids.

Families with children gladly visit Kopczyński Park, Base Camp Rope Park, Skolnity Ski & Bike Park, the Residence of the President of the Republic of Poland, as well as numerous walking trails. In the summer season, outdoor events, fairs, and family picnics are also organized.

Yes. Free Wi-Fi is available throughout the Crystal Mountain hotel.

Yes. During check-in, a local fee of PLN 3 per person for each commenced 24-hour period of stay is charged. The fee is not included in the reservation price and is payable on site in accordance with the applicable regulations of the city of Wisła.

Yes. The reception desk at Crystal Mountain hotel is open 24/7. You can get assistance with check-in, check-out, your stay, hotel attractions, and additional services at any time.

If after your departure you notice that you left your belongings in the room, please contact the hotel reception as soon as possible. The staff will check if the item has been found and inform you about the possibility of collecting it or having it shipped to the provided address. The shipping cost is covered by the Guest.